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Six SIGMA in Service Industries

Six SIGMA in Service Industries

Elizabeth Keim
3/5 ( ratings)
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The improvement in meeting customer requirements for service delivery, price, and quality coupled with meeting stakeholder requirements for operating margins makes the Six Sigma breakthrough strategy an attractive one. Experience shows that the waste in service processes is greater than in manufacturing processes because of the limited use of quality tools in the past. Six Sigma in Service Industries provides a tool kit and action plan to successfully implement a Six Sigma program in service organizations. It describes how to use the tools and includes case studies of successful Six Sigma deployment to a number of different service processes in a number of different organizations.
Language
English
Format
Hardcover
Publisher
CRC Press
Release
September 29, 2022
ISBN
1574443488
ISBN 13
9781574443486

Six SIGMA in Service Industries

Elizabeth Keim
3/5 ( ratings)
Read Download
The improvement in meeting customer requirements for service delivery, price, and quality coupled with meeting stakeholder requirements for operating margins makes the Six Sigma breakthrough strategy an attractive one. Experience shows that the waste in service processes is greater than in manufacturing processes because of the limited use of quality tools in the past. Six Sigma in Service Industries provides a tool kit and action plan to successfully implement a Six Sigma program in service organizations. It describes how to use the tools and includes case studies of successful Six Sigma deployment to a number of different service processes in a number of different organizations.
Language
English
Format
Hardcover
Publisher
CRC Press
Release
September 29, 2022
ISBN
1574443488
ISBN 13
9781574443486

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