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The Leader's Handbook takes years and years of research, and new management ideas, and ties them all together, beautifully. Deming was right, but it was often difficult to translate his work out of manufacturing, or to point to the scientific support for his ideas.Peter Scholtes has put together a more approachable take on Systems Thinking, based on the work of the great Japanese and American systems thinkers, and backed by the work of Alfie Kohn, and Action Science researchers.That he manages t...
What a super book.The detailing of every aspect of organization life from a systems thinking approach is outstanding. It covers manufacturing, production, operations, leadership, customer and human resources functions. I wish it also contained perspectives on service industry or retail, though I think it would get covered from the customer perspective.This is a must read for leaders, line managers, function heads, HR folk at all levels.
Excellent book! Very practical advice with application suggestions. This resource will have a space on my desk, close at hand.
One of the best, most practical, books on leadership and process improvement. Plenty of tools and techniques as well. Based on the Deming methods, so if you're becoming agile, put this on your list. Good for ScrumMasters, organizational leaders, and managers. Don't know how I missed this one in the past. It also led to the purchase of six other books that were referenced. That's a good sign!
A good book in general. Lots of the same success and/or leadership principles you have read before.
The concept of "GEMBA" was very helpful.
A good read for those pursuing a career in management.
It was ok, some parts seem far-fetched and a tad boring at times- not bad for a book required for grad school
This provides good information on what to thinks about to understand Deming's methods and 14 points. A good read
Just finished having taken some months to read. Have found useful and used some of the concepts at work.