Read Anywhere and on Any Device!

Subscribe to Read | $0.00

Join today and start reading your favorite books for Free!

Create Free Account

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

3.7/5 ( ratings)

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management is the support for real-time decision-making by knowledge workers.

"How Knowledge Workers Get Things Done "describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways."

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Pages: 234

Format: Paperback

Publisher: Future Strategies Inc

Release: September 29, 2012

ISBN: 0984976442

ISBN 13: 9780984976447

How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

3.7/5 ( ratings)

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management is the support for real-time decision-making by knowledge workers.

"How Knowledge Workers Get Things Done "describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways."

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Pages: 234

Format: Paperback

Publisher: Future Strategies Inc

Release: September 29, 2012

ISBN: 0984976442

ISBN 13: 9780984976447

More books from Layna Fischer

Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology

4.5/5 ( ratings)

BPMN 2.0 Handbook

4.3/5 ( ratings)

Taming the Unpredictable: Real World Adaptive Case Management: Case Studies and Practical Guidance

4.4/5 ( ratings)

BPM Excellence in Practice 2009: Innovation, Implementation and Impact Award-winning Case Studies in Workflow and Business Process Management

2010 Bpm and Workflow Handbook

4.7/5 ( ratings)

2009 BPM and Workflow Handbook: Spotlight on Government

Delivering BPM Excellence

Empowering Knowledge Workers

2.3/5 ( ratings)

Passports to Success in BPM; Real-World, Theory and Applications

Intelligent Automation: Rules, Relationships and Robots

Rate this book!

Write a review?