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This book was invaluable to me the summer I was nearly-singlehandedly planning and conducting user testing for an organization. Each chapter covers a different user research method, and does so in a practical, straight-forward way with many examples and suggestions. I followed his guidelines for how to recruit and schedule users, conduct interviews, and do the analysis, and our user test was very successful as a result. Even now, this continues to be a great handbook, as I use it often as a refe...
Innovation requires tighter integration of the user experience into the process of things. I've seen usability testing before as step to validate web design. But in all cases, it was a short post design fine tuning. Now, innovation and user experience are taking over the role of business strategy. User testing has become more prominent - so I decided to better understand. Good news is most of the materials are very familiar. I think only net new thing for me was around recruitment and diary tech...
Very dry and difficult to stay awake. It did have useful examples, but not as useful outside of computer/web research, tho its applicable. Of course, some of my anxiety towards the book could be related to my overwhelming frustration with the class requiring I read it.
Textbook. Good for research.
Nice overview of the topicThis book makes an excellent field guide to user research. A range of techniques are covered from a practical standpoint, enabling the reader to get a study up and running. The considerations on analysis and presentation are nice reminders to have at hand.
The user experience is something in UX work, coming to be something engineering teams, seek to evaluate, scientifically; Methods, such as surveys, focus groups etc. are repurposed here to achieve this end.
If you’re looking for one book to read to get a solid understanding of user research this is it.
Observing the User Experience is a textbook-style introduction to the profession of user experience design and research. It is written with the novice in mind; either somebody who is interested in the field but not yet working in it, or for somebody who has just started their career in their field but lacks the experience. Different sections of the book include "Why Research is Good and how it Fits into Product Development", "User Experience Research Techniques", and "Communication Results". The...
Audience analysis is one of the most important tasks in Web content development. Without an understanding of the intended audiences for your project, you will waste valuable time and resources building projects that lack direction and longevity. Costly redesigns are the inevitable result of projects that lack user input. This book covers topics such as user profiles, user surveys, focus groups, task analysis, and usability testing. It covers obtaining information from customer service inquiries
Ahhh, it only took 445 pages to decide that looking at the literature is an important first step in user research.Otherwise, solid and useful, but Kuniavsky's need to try to put humor into this is painful. . . absolutely painful.
Comprehensive approach for conducting user research.
Comprehensive and useful.Not enjoyable. At all.Needs tighter editing.
i love this book when i read this description i reali love thatis stranger but perfect for me
One of the best user research books I have seen.
Kris B gave this 5 stars
Still the best all around introduction to user research out there.
A good reference work.
It's a textbook. And it's a bit dry but it does cover the subject.
