Read Anywhere and on Any Device!

Subscribe to Read | $0.00

Join today and start reading your favorite books for Free!

Create Free Account

Quick and Easy Sign Up!

It takes less then 1 minute to sign up, then you can enjoy Unlimited eBooks.

Sign Up Browse

Popular Genres

Read Anywhere and on Any Device!

  • Download on iOS
  • Download on Android
  • Download on iOS

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Ali Emrouznejad
4/5 ( ratings)
Read Download
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis and other techniques such as multi-criteria decision makingcan help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software is available for readers of this book.
Pages
394
Format
Hardcover
Publisher
Springer
Release
August 13, 2014
ISBN
3662434369
ISBN 13
9783662434369

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

Ali Emrouznejad
4/5 ( ratings)
Read Download
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis and other techniques such as multi-criteria decision makingcan help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software is available for readers of this book.
Pages
394
Format
Hardcover
Publisher
Springer
Release
August 13, 2014
ISBN
3662434369
ISBN 13
9783662434369

More books from Ali Emrouznejad

Big Data Optimization: Recent Developments and Challenges

2/5 ( ratings)

Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis

4/5 ( ratings)

Performance Measurement with Fuzzy Data Envelopment Analysis

3/5 ( ratings)

Big Data for the Greater Good (Studies in Big Data)

3/5 ( ratings)

Big Data and Blockchain for Service Operations Management (Studies in Big Data Book 98)

3/5 ( ratings)

Data Envelopment Analysis with GAMS: A Handbook on Productivity Analysis and Performance Measurement (International Series in Operations Research & Management Science, 338)

3/5 ( ratings)

Handbook of Research on Strategic Performance Management and Measurement Using Data Envelopment Analysis

3/5 ( ratings)

Evolutionary Computation in Scheduling

3/5 ( ratings)

Evolutionary Computation in Scheduling

3/5 ( ratings)

Fuzzy Analytic Hierarchy Process

3/5 ( ratings)

Rate this book!

Write a review?

loader