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The Complete ITIL Guide: From Beginner to Pro in 1 hour!

The Complete ITIL Guide: From Beginner to Pro in 1 hour!

Jonathan Bland
0/5 ( ratings)
Read Download
The Complete ITIL Guide: From Beginner to Pro in 1 hour!
SPECIAL OFFER - OVER 50% DISCOUNT
LIMITED TIME ONLY $2.99!

ITIL used to be known as simply the Information Technology Infrastructure Library. Today, it pertains broadly to a group of measures under the umbrella category IT Service Management . This category is about making the IT services aligned with business needs. Five major volumes constitute the published ITIL series with each volume tackling a different stage of ITSM. ITIL is the foundation of the ISO/IEWC 20000, the gold standard for managing IT service that was established by the International Service Management.

In this book you will learn about:


Background

Service Strategy - Customer Needs and Organizational Goals

Service Design - Build and Enhance Competencies

Service Transition - Planning to Meet Business Goals

Service Operation - Providing Services in Supported Environments

Continual Service Improvement - Enhancing the Services


Overview of ITIL v2

Related frameworks

Certification

Organizations
Tools

Criticisms


And a lot more!

Scroll Up and Try It Today!
Pages
70
Format
Kindle Edition
Release
February 11, 2016

The Complete ITIL Guide: From Beginner to Pro in 1 hour!

Jonathan Bland
0/5 ( ratings)
Read Download
The Complete ITIL Guide: From Beginner to Pro in 1 hour!
SPECIAL OFFER - OVER 50% DISCOUNT
LIMITED TIME ONLY $2.99!

ITIL used to be known as simply the Information Technology Infrastructure Library. Today, it pertains broadly to a group of measures under the umbrella category IT Service Management . This category is about making the IT services aligned with business needs. Five major volumes constitute the published ITIL series with each volume tackling a different stage of ITSM. ITIL is the foundation of the ISO/IEWC 20000, the gold standard for managing IT service that was established by the International Service Management.

In this book you will learn about:


Background

Service Strategy - Customer Needs and Organizational Goals

Service Design - Build and Enhance Competencies

Service Transition - Planning to Meet Business Goals

Service Operation - Providing Services in Supported Environments

Continual Service Improvement - Enhancing the Services


Overview of ITIL v2

Related frameworks

Certification

Organizations
Tools

Criticisms


And a lot more!

Scroll Up and Try It Today!
Pages
70
Format
Kindle Edition
Release
February 11, 2016

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