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Customer Intelligence: From Data to Dialogue

0/5 ( ratings)

Developed from the authors' experience working with firms seeking to build better business intelligence, The Customer Information Wars is concerned with who will own and control information about customers and who will develop the best skills and capabilities to exploit it for competitive advantage. At its core, it attempts to explain why the "age of information" has failed to live up to its own hype of specialization, personalization over homogenization, and consistently satisfying customers.

Language: English

Pages: 280

Format: Hardcover

Release: January 01, 2006

ISBN 13: 9780470018583

Customer Intelligence: From Data to Dialogue

0/5 ( ratings)

Developed from the authors' experience working with firms seeking to build better business intelligence, The Customer Information Wars is concerned with who will own and control information about customers and who will develop the best skills and capabilities to exploit it for competitive advantage. At its core, it attempts to explain why the "age of information" has failed to live up to its own hype of specialization, personalization over homogenization, and consistently satisfying customers.

Language: English

Pages: 280

Format: Hardcover

Release: January 01, 2006

ISBN 13: 9780470018583

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