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Corporate Quality Universities

Jeanne C. Meister

3.3/5 ( ratings)

Based on scores of personal, behind-the-scenes interviews with today's training leaders, this guide can be used to develop training environments that help employees meet and exceed service expectations, adjust to changing roles and new technologies, and respond to current and future global pressures. Includes insightful profiles of ambitious, state-of-the-art training programs, such as how Saturn Corporation "Saturnizes" employees to ensure high levels of customer satisfaction.

Language: English

Pages: 255

Format: Hardcover

Publisher: Irwin Professional Publishing

Release: January 01, 1994

ISBN: 1556237901

ISBN 13: 9781556237904

Corporate Quality Universities

Jeanne C. Meister

3.3/5 ( ratings)

Based on scores of personal, behind-the-scenes interviews with today's training leaders, this guide can be used to develop training environments that help employees meet and exceed service expectations, adjust to changing roles and new technologies, and respond to current and future global pressures. Includes insightful profiles of ambitious, state-of-the-art training programs, such as how Saturn Corporation "Saturnizes" employees to ensure high levels of customer satisfaction.

Language: English

Pages: 255

Format: Hardcover

Publisher: Irwin Professional Publishing

Release: January 01, 1994

ISBN: 1556237901

ISBN 13: 9781556237904

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