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Experiencing Quality

Cynthia A. Lengnick-Hall

0/5 ( ratings)

This book of 61 experiential exercises covers a broad range of quality concepts, approaches and tools. It can serve as either a core text in a quality course, or as a supplement in a functional area course. The text discusses key differences and similarities between effective quality management in manufacturing settings, service settings, health care, and many other non-manufacturing settings. Exercises facilitate learning-while-doing and trouble-shooting in ongoing quality improvement efforts. The text focuses on the human contributions to quality.

Language: English

Pages: 386

Format: Paperback

Release: September 01, 1994

ISBN 13: 9780030092541

Experiencing Quality

Cynthia A. Lengnick-Hall

0/5 ( ratings)

This book of 61 experiential exercises covers a broad range of quality concepts, approaches and tools. It can serve as either a core text in a quality course, or as a supplement in a functional area course. The text discusses key differences and similarities between effective quality management in manufacturing settings, service settings, health care, and many other non-manufacturing settings. Exercises facilitate learning-while-doing and trouble-shooting in ongoing quality improvement efforts. The text focuses on the human contributions to quality.

Language: English

Pages: 386

Format: Paperback

Release: September 01, 1994

ISBN 13: 9780030092541

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