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Managing Innovation: Cases from the Services Industries

National Academy of Engineering

5/5 ( ratings)

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

Language: English

Pages: 224

Format: Hardcover

Publisher: National Academies Press

Release: February 01, 1988

ISBN: 0309039266

ISBN 13: 9780309039260

Managing Innovation: Cases from the Services Industries

National Academy of Engineering

5/5 ( ratings)

This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

Language: English

Pages: 224

Format: Hardcover

Publisher: National Academies Press

Release: February 01, 1988

ISBN: 0309039266

ISBN 13: 9780309039260

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