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Service Magic: The Art Of Amazing Your Customers

3.5/5 ( ratings)

Like stage magic, service magic is made up of more than tricks, hocus-pocus and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and hours of practice. This guide uses examples from diverse industries to reveal inventive approaches to customer service. Using new models for creating customer delight, this work shares a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted and charmed. Readers will learn about the magic building customer service strategies at play in industries such as hospitality , financial services, health care, retail, and entertainment .

Language: English

Format: Paperback

Publisher: Kaplan Publishing

Release: April 22, 2003

ISBN: 0793164672

ISBN 13: 9780793164677

Service Magic: The Art Of Amazing Your Customers

3.5/5 ( ratings)

Like stage magic, service magic is made up of more than tricks, hocus-pocus and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and hours of practice. This guide uses examples from diverse industries to reveal inventive approaches to customer service. Using new models for creating customer delight, this work shares a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted and charmed. Readers will learn about the magic building customer service strategies at play in industries such as hospitality , financial services, health care, retail, and entertainment .

Language: English

Format: Paperback

Publisher: Kaplan Publishing

Release: April 22, 2003

ISBN: 0793164672

ISBN 13: 9780793164677

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