WORKING TOGETHER IN UNITY: Managing Conflict Leading Volunteers

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Working Together in Unity: Managing Conflict Leading Volunteers is a concise yet comprehensive primary source of reference on managing conflict and leading volunteers. Unlike most books written on conflict resolution, this book was written specifically for leaders in organizations that use volunteers to augment their staff to accomplish its daily activities.

Working Together in Unity: Managing Conflict Leading Volunteers provides practical guidance on the unique temperament, character and commitment of the four generations of 21st Century volunteers that are in the workplace. It will equip volunteer program administrators and leaders with the important concepts of effective communication, management, leadership and conflict resolution to help create a more positive and effectual work environment. Unlike other organizations, many non-profit organizations have a unique mix of both paid and unpaid staff. Both groups are equally important to accomplish the organization’s mission and goals. It is therefore imperative that the organization’s leadership teams are equipped to effectively tap into the passion and excellence that both volunteers and staff members bring to the organization.

Many volunteer leaders and volunteer program administrators have not received advance training on leadership, conflict management or communication skills. They were committed, devoted volunteers and in many cases they were recruited and selected to be leaders based on their volunteer experience. As a result, they may not be aware of the various business management models and theories that exist to help people communicate in more powerful and helpful ways. The utilization of these improved communication skills can help to create a harmonious environment that will energize the collective efforts of the staff and volunteers as a whole. With this in mind, Working Together in Unity: Managing Conflict Leading Volunteers was written.

Readers will discover how to:
- Find common ground to handle conflict
- Build trust and maintain positive harmonious relationships
- Make use of new communication trends including social media networking
- Utilize positive interactive collaborative conflict resolution methods to reach win-win solutions
- Appreciate how cultural differences and worldviews impact relationships
- Understand personality styles
- Use critical thinking skills to resolve problems
- Effectively motivate, recruit, train, and retain volunteers
- Build bridges across 4 generations of staff members and volunteers to work together in unity

Working Together in Unity: Managing Conflict Leading Volunteers will help organizational leaders, volunteer managers, and volunteer program administrators understand, unite and ignite four generations of 21st Century volunteers. Armed with the new tools covered in this book, volunteer leaders will be able to creatively lead their organization’s volunteer programs and inspire and motivate their teams to reach their peak performance and achieve their highest level of success!