Best Practices for Knowledge Workers Special Edition: Digital Transformation Competency Centers

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This special edition includes two key chapters extracted from "Best Practices for Knowledge Workers: Innovation in Adaptive Case Management."

Best Practices for Knowledge Workers describes ACM in the current era of digitization, Internet of Things , artificial intelligence , intelligent BPMS and BPM Everywhere. You will learn how support of adaptive, data-driven processes empowers knowledge workers to know in real-time what is happening at the edge points, and to take actions through the combination of rule-driven guidance and their own know-how.

With Foreword by industry analyst, Sandy Kemsley, two full chapters in this special edition give you a solid preview of the complete book also available on Amazon in both Print and Kindle Editions

Digital Transformation Competency Centers by Dr. Setrag Khoshafian and Paul Roeck, Pegasystems Inc., USA

Digitization is often characterized through a number of key technologies such as Social, Mobile, Analytics, Cloud, and Internet of Things with related, but different, connotations).

However, the real impact of digitization is echoed in the corridors of small, medium and especially large enterprises through Digital Transformation .

In the next few years the impact of Digital Transformation will accelerate, giving rise to the DX economy as predicted by analyst firm IDC. In this era of digitization, automation has become pervasive. A recent study by McKinsey identified four fundamentals of workplace automation: automation of activities, redefinition of jobs and business processes; the impact of high wage of occupations; and the future of creativity and meaning.

Case Management in Industry 4.0: ACM and IoT by Nathaniel Palmer, WfMC, USA

The theme of the World Economic Forum recently held in Davos, Switzerland was "Mastering the Fourth Industrial Revolution" – recognizing the massive transformation currently underway, centered on what has been labeled “Industry 4.0 and addressing the confluence of ubiquitous computing through cloud, big data, and other emergent technologies, but primarily Artificial Intelligence and the Internet of Things .

The term “Industry 4.0” and the concept of the fourth industrial revolution originates, as illustrated in this chapter, from the notion that the industrial revolution represented man’s first large-scale leverage of mechanical power as a force multiplier in performing work.