Read Anywhere and on Any Device!

Subscribe to Read | $0.00

Join today and start reading your favorite books for Free!

Create Free Account

Great Customer Service on the Telephone

Kristin L. Anderson

3.3/5 ( ratings)

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

Language: English

Pages: 96

Format: Paperback

Publisher: AMACOM

Release: November 26, 1992

ISBN: 081447795X

ISBN 13: 9780814477953

Great Customer Service on the Telephone

Kristin L. Anderson

3.3/5 ( ratings)

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

Language: English

Pages: 96

Format: Paperback

Publisher: AMACOM

Release: November 26, 1992

ISBN: 081447795X

ISBN 13: 9780814477953

More books from Kristin L. Anderson

Delivering Knock Your Socks Off Service

3.6/5 ( ratings)

Coaching Knock Your Socks Off Service

3.6/5 ( ratings)

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

3.3/5 ( ratings)

Tales of Knock Your Socks Off Service

4.1/5 ( ratings)

Data Teams Success Stories

2.3/5 ( ratings)

Coaching Knock Your Socks Off Service

Briefcase Books

Customer Relationship Management

Rate this book!

Write a review?