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Good basics about communication, identifying different types of personalities and how to work with them.
I throw one of these books into my reading list periodically because we all need the professional vitamins. Even the best of us need a new way of looking at things so we can be better to be around each and every day. Being a supervisor is not an easy job (those of you that supervise people in the work place... kids at home.... social/ civic groups/ etc know what I am talking about).... you can NEVER make everyone happy- you can only try to be clear and fair consistently. Because of this.... at s...
So, this one was not as great as Glass' book. While it did provide some instruction, many of these techniques are particularly instinctual and natural in my opinion. Glass is more real about telling you what to do - her give em hell and yell technique is funny and her only no no is name calling and throwing things. This book does have specific personality types, but is pretty much the same as what Glass describes. Plus, most likely you will encounter bosses with numerous characteristics (if they...
There wasn't much new here. Anyone who has spent any time in the corporate culture of leadership workshops and communication seminars has heard most of these over-simplified tips. Overall it was a nice refresher on basics but not really helpful.I should also admit that I skipped a couple chapters that weren't relevant to the issue I'm trying to deal with and skimmed a lot of the chapters that I did read.
Tended to frame its problems and solutions from a managerial perspective, which I found confusing, since it sometimes shifted focus. Also, the different types it listed seemed to have a lot of overlap, and probably could have been condensed a lot. Still, lots of useful information and a quick read.
I picked this up at the library and read through it within a few days on my lunch breaks. I enjoyed the category breakdown of customers. There are also some good, applicable concepts here for people who client-face daily like I do.
When I've started reading this book I was pleased by the first chapters, but after reading forward the concepts were very common. Still the personality descriptions still make me think I'll want to read this book again.
this is focused on relationships in the workplace but great info on the different types of people that i come into contact with throughout my life.