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Read this for my 2017 book challenge (a book that will improve an area of your life). I felt that most of the advice given was common sense, and didn't really add to what I already know and do about difficult coworkers. It was all from a supervisor/manager perspective dealing with reports, to boot, which doesn't match the peer-to-peer coping I was looking for. (Though admittedly, most of the skills can be critically applied without much finagling.) This book was a compilation of suggestions from...
Not what I was expecting. Very, heartachingly superficial. So I couldn't gather much help from this book I am afraid. 2.5/5
Algún que otro buen consejo sí que da. Pero solo si alguien se los presta consideren leer esto. Nada de comprarlo, ¿eh?
Empathy is good, but identifying where people come from with their particular behavior helps you understand how to win everyone.
Managing conflict at work is kind of like Kenny Rogers says in “The Gambler”: “You’ve got to know when to hold ’em. Know when to fold ’em. Know when to walk away, and know when to run.”Learning what to do — as a manager — during disputes in the workplace is the topic of “Dealing with Difficult People,” a tidy little collection of articles from the “Harvard Management Update” and the “Harvard Management Communication Letter.”Full of short and to-the-point articles and helpful suggestions, the sli...
I've just become manager, and *shock* it doesn't come naturally! Sitting down in the business section and randomly pulling out titles: this one turned out to be very helpful. Very non-specific yet relevant to getting used to my new job. Also helps with non-business relationships!
I didn't get through much of this one. It is quite dry and is really more for managers. I felt that it was a much more effective use of my time to sign up for a workshop rather than continue wading through this book.
As seen in FYI: For Your Improvement.
Dealing with work 'buttheads'!
Helped me out in uncomfortable situation.