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The Ultimate Question (Ch 6): The Rules of Measurement (30-minute read)

0/5 ( ratings)

This chapter sets out a number of key principles for calculating your customers’ satisfaction in a fashion that is accurate, granular, timely, and credible. By following these principles, you can use Net Promoter Scores to assess what your customers really feel and to focus attention on the customer throughout your organization.This chapter was originally published as Chapter 6 of "The Ultimate Question: Driving Good Profits and True Growth."

Language: English

Pages: 27

Format: Kindle Edition

Release: January 19, 2010

The Ultimate Question (Ch 6): The Rules of Measurement (30-minute read)

0/5 ( ratings)

This chapter sets out a number of key principles for calculating your customers’ satisfaction in a fashion that is accurate, granular, timely, and credible. By following these principles, you can use Net Promoter Scores to assess what your customers really feel and to focus attention on the customer throughout your organization.This chapter was originally published as Chapter 6 of "The Ultimate Question: Driving Good Profits and True Growth."

Language: English

Pages: 27

Format: Kindle Edition

Release: January 19, 2010

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