The authors provide the necessary framework for developing a customer profile that will identify customer expectations and keep pace with the rapidly changing environment.
Language
English
Pages
240
Format
Hardcover
Release
November 18, 1991
ISBN 13
9781556232473
The Service Advantage: How to Identify and Fulfill Customer Needs
The authors provide the necessary framework for developing a customer profile that will identify customer expectations and keep pace with the rapidly changing environment.