The book is a nice gathering of opinions and stories.

Very basic introduction to the topic at hand while citing a person and reference to further your study

This was a cute, easy, relatable and helpful read for young personnel like me, who haven't developed their own tactics to deal with difficult people or difficult situations at work. But that does not mean everything i read was new. In fact, i thought all the advises and articles are pretty much what i try to do at work everyday. But having specified advises for each difficult character was very helpful. From what i understood, I think following are what all these articles are trying to say: 1. A...

A collection of HBR articles, perhaps with some editing, purportedly about dealing with difficult people, but really about conflict and resolution. A typical chapter (article) would outline a problem, present a real-life scenario with a shallow resolution, and wrap up with 2-3 rules of thumb, without really providing any significant insights. I almost feel as if most of the book can be summed up as communicate, emphasize, reflect, and stay level-headed. As a quick overview or as a baseline, it i...

I came across this book on my way home from a long trip. Even though I'm a university student in my second semester the title spoke to me. Dealing with difficult people has been a prominent part of my life because I still don’t have that much experience with conflicts. So this book helped me see how other people resolve conflicts in a positive manner. Another aspect I really liked were the examples given and guidelines to follow in certain situations. I will definitely keep those tips in mind!

Good and easy to read with good examples to handle interpersonal conflicts in coorporate environment. Nevertheless it is more an overview of different "conflict topics" thanan in deep analysis of them. But for a "practical " book that's ok and it's waht I would also expect.

Great Readings for People Who Needs Neutral AdviceI like how this book provide a perception that I did not have before. This book is good for a worker who already try to find solution to improve their working environment through finding better communication ways with their peers or supervisor.

Including ourselves!

Simple and useful. Clear tactics and also some hints to understand people's behaviours and also mine. Actually made quite a few notes. Some of them:*If the conflict is hot (emotional violence, verbal aggression, loud voices, lose of control) wait a bit if possible. Make clear communication rules when dealing with the conflict, such as only one person talks, only 3 min etc. Can set clear questions. If the conflict is cold (passive aggression, silence, avoiding to talk about it, suppressed emotion...

Interesting collection of articles. Gives a brief overview of types of conflict with collegues and types of approaches to solve them but doesn't go in depth at all.

These essays are interesting but are short and don't go into very much depth. I think dealing with difficult people is a skill that's hard to teach or talk about though, as it's mostly a learned skill and requires case-by-case adjustments.

Harvard Business Review´s series which is focused on how to be more human at work is an intriguing one among books that discuss emotional intelligence at work. This book specifically, is a wisely knit series of case studies at work that, for starters seem extremely handy and practical- and as an aftertaste reminded me of real life work situations that did happen, which would have benefited from the negotiation techniques taught in here. That said, I personally felt that the case studies were lim...

There are some useful tips provided on how to figure out a conflict as a hot or cold one ? And how the conflicts can be addressed?Very useful tips of taking the stress out of conversations. The strategies to handle mean colleagues, passive aggressive colleagues, aggressive colleagues are well explained. The part about how to manage a challenging boss was well explained.Being empathetic is suggested in dealing with most of the problem which might be challenging in many real life Situations. This

A series of articles written by different leaders in the field. Having different chapters by different people was a point of interest for me. Not only were the topics different (e.g. dealing with a stress-head, dealing with a boss you hate, etc.) but it was a different view point. Nonetheless it was an ‘overview’ of the issue; possibly with 1 or 2 examples. Not as in depth as I had expected. A good 5-minute brainstormer that might help you in a tricky situation, but it’s not a gospel.

Very good book that is a collection of articles on the topic of difficult situations at work. The articles provide a sound and practical advice of managing bullies, passive aggressive colleagues, dealing with a boss you may not like, working with people who believe everything is urgent. There is a reason for this book to be a part of emotional intelligence series!

Excellent summary version from multiple experts on dealing with difficult people, whether it be subordinates or managers/bosses. I particularly liked the introduction which spoke about identifying if the conflict was hot or cold - I’ve never heard of such an important point to dealing with conflict and it really allows you to step back and assess the best approach to tackle the issues you’re faced with, and not the people. Highly recommend to anyone that manages people especially - as it says in...

this is probably the most random thing i’ve read. yes this book was literally just about work and how to deal with difficult colleagues. so if you’re working in a office or something then read this. if you are not then don’t. maybe i’ll come back and read this when i’m older and am actually working with colleagues but for now i will give this to my sister. i did learn some stuff though that i took away such as like dealing with stressful situations and such and dealing with difficulty personalit...

I think that this book is very personal to me. I usually am not the type of person who likes to deal with difficult people. This book laid out great technicalities that can be used to deal with people who are just very difficult. I really appreciate the fact that the application can be very realistic and notjust sublime.

Book assumes you are in “difficult situation” with “difficult people” and then suggest strategies on your part to be prudent and take control.Great little reference book,It suggests common sense to the non-obvious. You can read this through and have it ready in your repertoire if a situation shows up and then refer to plan next most constructive steps.What it’s not,- It’s not about “understanding the difficult personalities”- it’s not about “finding fit for a difficult personality” to have their...

Very practical book that teaches you how to manage a difficult conversation and deal with difficult colleagues. I am an individual contributor so never gave much thought about this topic. But since recently I am dealing with difficult colleagues, I found the need to read this book. Turned out this book was very thought-provoking. I am ready to use what I learned from this book to handle similar situation next week.